Reference

How We Handle Your Information

We collect what we need to run your account, process your bKash and Nagad deposits, verify withdrawals, and keep your lobby access secure. This policy covers what we gather, how we use it, and who you contact to request changes or deletions.

Account dataPayment recordsDevice identifiersSupport logsSession history
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jb777 How We Handle Your Information
DATA PRACTICES

How We Protect and Use Your Information

We encrypt payment data during transmission, store account records on secured servers, and limit internal access to the teams that need it to operate your account. Below are the main areas we manage and what you should know about each one.

Collection and Purpose

We gather your mobile number, payment identifiers, device type, and session timestamps to verify deposits, process withdrawals, prevent fraud, and maintain support records. We do not collect more than we need to run the service.

Cookies and Tracking

We use session cookies to keep you logged in, remember language preference, and track which games you open so we can improve lobby layout. You can disable cookies in your browser, but some account features may not work.

Data Security

We encrypt your password with industry-standard hashing, secure payment API calls with SSL, and require OTP verification for withdrawals. No method is completely, but we follow current best practices to protect your account data

Retention and Deletion

We keep active account records while you use the platform and archive closed accounts for the period required by financial regulations. When you request deletion, we remove personal identifiers but retain transaction logs as required by payment-processing rules.

PRIVACY HELP

Contact Us About Your Data

If you want to see what information we hold, correct a detail, or request account deletion, reach us through any of these channels. Our support team handles data requests within a few business days and will confirm next steps by reply message.

Live Chat Open the chat icon in the account header and tell the agent you need privacy or data help. They will collect your request details and route it to our compliance team for review and action.
Email Support Send your data request to our support email address with your registered mobile number and a brief description of what you need. We reply with confirmation and estimated timeline for each request type.
Account Settings Log in and visit the privacy section under account settings to download a copy of your transaction history, update contact details, or submit a closure request that triggers our data-retention review.

Common Questions About Your Data

We collect your mobile number, a password you create, your payment-method account name for bKash or Nagad, and basic device information like operating system and IP address to verify your identity and process transactions.

We share transaction details with payment processors like bKash, Nagad, and Rocket only to complete deposits and withdrawals. We do not sell or rent your personal data to advertisers, affiliate networks, or marketing companies.

Log in and go to account settings, then open the privacy section to download a report of your registration details, transaction history, and support tickets. Or contact live chat and ask for a data export.

Yes. Submit a closure request through account settings or email support. We will close your account and remove personal identifiers, but we retain anonymised transaction records for the period required by financial-record regulations.

We archive payment records for the duration required by the rules governing our payment partners, typically several years. This helps resolve disputes and meets anti-fraud compliance obligations in the regions where we process transactions.

Our platform is available only where local law permits online casino services. If you register or play from a restricted jurisdiction, we may suspend your account and forfeit balances. Check your local regulations before opening an account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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